Help center
Counter and POS
Make bills fast at the counter: keyboard shortcuts, layouts, hold and recall, discounts, split payments, returns with the refund PIN, billing without internet, and receipt printers.
Updated
How the POS counter works day to day. Each article covers one task at the till, with the keys and buttons exactly as they appear on the counter screen.
Related
- Product
POS
Nafaa POS is the billing counter for any business: scan a barcode or tap a quick key, sell by piece, dozen or carton, take cash, card, JazzCash, Easypaisa or khata in one bill, print or WhatsApp the receipt, and keep billing when the internet drops. It runs on the phone, tablet or computer you already have. - Product
Offline POS
Nafaa keeps billing when the internet drops. Products, prices and customers are kept on the device, new sales, khata payments, customers and expenses wait in an offline queue, and everything syncs to your account on its own when the connection returns, with a Sync Center that shows what is still waiting. - Product
Payments
Nafaa takes every way Pakistan pays: cash, card, JazzCash, Easypaisa, bank transfer, QR and the customer's khata, split across one bill if needed, with a cash register that balances at the end of every shift and payment links for online and phone orders. - Page
Nafaa Help Center
Step-by-step answers for running your business on Nafaa: setting up the shop, products and stock, billing at the counter, khata and udhaar, daily reports and cash closing, branches, the online store and the screens for your type of business.
In this section
- How to make a bill at the POS counter
Open the POS counter, add items by barcode, name or tile, set quantities, pick the customer and take payment. Covers the one-key cash bill (F12), the checkout window for other payment methods, and what to do on the success screen.
- POS keyboard shortcuts
Every key on the Nafaa POS counter: search and quantity, the bill lines, customer, discount, hold, payment and checkout. Press ? on the counter to see the same list on screen.
- Choose a POS counter layout
Pick one of four counter layouts (Classic, Express, Bill bara and Touch) for the whole shop or for one cashier, choose how dense the bill lines are, and switch parts of the counter on or off.
- Hold a bill and recall it later
Put a half-made bill on hold with F6 when a customer steps away, serve the next person, then bring the held bill back with its items and customer. Several bills can wait at once.
- Give a discount at the counter
Give a bill discount as a percentage or in rupees, round the bill off, apply a discount code or loyalty points, and set the limit a cashier can give without the owner’s PIN.
- Take a split payment
Take one bill in two or more ways, such as part cash and part card or JazzCash. Open checkout, switch on Split payment, enter each amount, and Nafaa records every method on the bill and gives change only from cash.
- Process a return and the refund PIN
Take goods back on an earlier bill, choose what goes back on the shelf and what is written off, refund in cash, wallet, bank or card, and understand when the owner’s PIN is asked for. The refund PIN is on by default.
- Keep billing when the internet is down
The POS counter keeps making bills without internet. Bills are saved on the device and upload by themselves when the connection is back. Learn what the offline signs mean and where to check bills that are waiting to sync.
- Set up receipts and a receipt printer
Connect a thermal receipt printer by USB, serial or Bluetooth, print a test bill, set 80 mm or 58 mm paper, choose what the receipt shows, and open the cash drawer automatically on cash sales.