Questions, answered

No. Nafaa runs in a web browser, so the phone, tablet or computer you already have will do. A barcode scanner and a receipt printer can be added later but are not required to start. The counter also keeps working without internet and sends the sales to your account when the connection returns.

Yes, the counter keeps billing when the internet drops. Sales made offline are saved on the device and sent to your account automatically when the connection comes back, and you can see the sales still waiting to be sent. Reports and other branches see those sales once they have synced.

No. Nafaa started at the shop counter, but the same account runs restaurants (tables, kitchen tickets, delivery), online sellers (your own store and the Nafaa Bazaar marketplace), service businesses (bookings, memberships, commission), wholesalers (carton prices, credit limits, suppliers) and companies with many branches. Each business type gets its own screens on top of the same POS, stock, khata and reports.

Yes. Orders from your own website, a Shopify store or a WooCommerce store come into Nafaa next to your counter sales and take stock from the same shelf. You can also list products on Nafaa Bazaar, the Nafaa marketplace, to reach new buyers.

Paid plans start at Rs 1,500 a month. The pricing page lists every plan with its price and limits, taken straight from our plan settings, so it is always current. You can start with the free trial first, and no credit card is needed to sign up.

Your products, customers and sales stay in your account. Billing pauses until you pick a plan, and everything is there when you do. You never need a credit card to start the trial, and you can change plans later as the business grows.

Yes. Plans can be paid monthly, quarterly or yearly. Use the toggle above the plans to see each price, and the saving compared with paying month by month is shown next to it. All prices are in Pakistani rupees and come straight from our plan settings, the same ones the app uses.

Any USB or Bluetooth barcode scanner that types like a keyboard works without setup. Receipts print on 58 mm and 80 mm thermal printers, and the Windows desktop app prints without a dialog and can open the cash drawer. You can also skip paper and send the receipt on WhatsApp.

Yes. At checkout you can split one bill across cash, card, JazzCash, Easypaisa, bank transfer and the customer's khata. Each part is recorded with its method, so the cash drawer, the wallet totals and the khata balance all stay correct in the day book.

Yes. Download the import template, fill in names, prices, cost, stock and barcodes, and upload it. Nafaa checks the file first and shows every row it would add or change, so you can fix mistakes before anything is saved. Products can be exported back to Excel at any time.

Orders can come from a website built on Nafaa, a Shopify store, a WooCommerce store, Daraz and Foodpanda. For delivery you can book parcels with TCS, Leopards, M&P, PostEx, Trax and CallCourier from the order screen, and stock is updated on every connected channel when something sells.

Yes. Create a stock transfer from one branch, and the receiving branch confirms what arrived. Stock leaves one shop and lands in the other with a record of who sent and received it. Head office sees every branch's stock, sales and profit and loss side by side.

Yes. Reports export to Excel and print as PDF, so you can share them with a partner or keep them for your records. Businesses with an accountant can also send each day's sales, returns, expenses and payments as a journal to QuickBooks, Xero or Zoho Books, or export them for Tally.

Yes. Each staff member gets a role with its own permissions, and counter rules decide what needs a manager. By default a refund needs the manager PIN, and a discount above the limit you set needs it too. Every sensitive action is written to the activity log with the name of the person who did it.

Yes. Website, Shopify, WooCommerce, Daraz and Nafaa Bazaar orders take stock from the same products as the counter. When the last piece sells in the shop, the online channels are updated, so you do not sell what you no longer have.

Each online order shows the customer's past orders and returns, so a buyer who keeps refusing parcels stands out before you ship. You book the courier from the order, track it, and mark the cash as collected when the courier pays out. Payment links for JazzCash and Easypaisa let buyers pay before dispatch.

Yes. A product can carry a retail price and a wholesale price, and each unit (piece, dozen, carton) has its own price too. The counter uses the right one for the sale, and the khata keeps each trade customer's balance and credit limit.

Not yet as a general module. Today Nafaa handles raw materials, recipes with costing and daily production plans for food production such as bakeries and kitchens, plus purchasing, stock and sales for any factory. Bills of materials for any product and work orders are on the roadmap. Our team can also build custom modules.

Yes. The Nafaa API reads products, stock, customers, sales and online orders and can create customers, using keys you create in Settings. Webhooks tell your systems when a sale or order happens. Accounting journals go to QuickBooks, Xero or Zoho Books, and our team can build any connector you need.

When a waiter or cashier saves an order, Nafaa sends a kitchen order ticket (KOT) to the right station, such as the grill or the drinks counter. Tickets show on the kitchen display or print at the station, and move from new to cooking to ready, so the counter knows when a table's food is done.

Yes. The khata keeps each customer's udhaar, payments and balances brought over from the old register. From the khata you send a customer a WhatsApp reminder with their balance in one tap. Reminders go one by one from your own WhatsApp, and the wording gets firmer as the udhaar gets older.

Yes. Each khata customer can have a credit limit. When a new udhaar sale would take them over it, the counter stops the bill until a manager approves it with the PIN. The khata also groups what is owed by age, so you can see which balances are new and which have been waiting for months.

Nafaa is an FBR & PRA approved POS integrator. It reports sales invoices to FBR for Tier-1 retailers and to the provincial authorities for services: PRA in Punjab, SRB in Sindh and KPRA in Khyber Pakhtunkhwa. Each bill gets its fiscal invoice number and QR code printed on the receipt.

The counter keeps billing. Invoices that could not reach the tax authority are kept in a queue and sent again automatically when the connection returns, and failed ones are listed with the reason so you can fix them. You never have to stop selling because the tax server is slow.

Nafaa Bazaar is the Nafaa marketplace, where buyers browse and order from shops that use Nafaa. You choose which of your products to list, and their price and stock come from your Nafaa account. Orders arrive in the same app as your counter sales and online orders.

Yes. The team behind Nafaa builds custom software, websites, online stores and mobile apps for businesses in Pakistan and abroad. Tell us what you need through the “Quote lein” form on the services page, in English or Urdu, and we reply with a plan, a timeline and a price before any work starts.

After a short call we write down what will be built and send one fixed quote for that scope, in PKR or USD. You see the work in stages as it is built. If you want to change the scope later, we quote the change first and only start once you agree.

Products with prices, cost, barcodes and stock, customers with their khata balances, and suppliers with what you owe them. We take Excel or CSV files or an export from your old software, check them with you, and import them with the same tools the app uses, so nothing is typed by hand.

Yes. Bulk orders for weddings and events are kept apart from counter sales, with the advance recorded on the order. If an order is confirmed but no advance has come in, Nafaa warns you before you buy the material for it. A cancelled order can refund its advance in cash.

Ingredients are kept as raw materials with their stock and cost per unit. On a product you add its recipe, with the quantity of each ingredient and how many pieces it makes, and Nafaa shows the cost as you build it. When ingredient costs change, the recipe cost follows, so you can see your real margin.

Each size and colour of a product is its own stock line, so you see exactly which sizes and colours are in stock and which are selling. Size charts and collections help you group stock, and exchanges at the counter put the returned size back into stock.

Yes. Each customer can have one or more measurement records, for example their own kameez and a child's frock, with the unit, the numbers grouped the way a tailor takes them, and fitting notes. A new stitching order opens those measurements, so a regular customer is not measured every time.

Yes. You can put an item on hold for a customer, or sell it on a qist plan where the customer pays in parts and takes it when it is paid. Both keep the item out of normal stock, so it is not sold to someone else.

Yes. A product can be sold in more than one unit, such as piece, dozen and carton, and each unit has its own price. So the same biscuit can go out as a single packet to one customer and as a full carton to a shopkeeper who buys in bulk, each at its own price.

Yes. Download the template made for your business, fill it or paste your list, and upload it. Nafaa first checks every line in a dry run, flagging duplicates by name, SKU or barcode and bad prices, without saving anything. Then the import runs in chunks, and lines that need fixing download as Excel with the reason.

Every phone is kept by its IMEI. When you buy stock you enter the IMEIs, and when you sell, the IMEI goes on the bill, so you always know which handset is in stock, sold, or in for repair. Each IMEI can also carry its PTA status.

Yes. The used phones screen records phones you buy from customers and phones taken in part-exchange against a new sale, so they join your stock with their IMEI and cost. When you resell them, they are sold at the counter like any other phone, with the IMEI on the bill.

Yes. Each medicine carries its salt or formula, so you can search by brand name or by salt. Nafaa can also show the other brands with the same salt, so when one brand is missing the customer can take a substitute. Salts have their own list that you keep up to date.

Stock is kept by batch, each with its expiry date. The expiry screen lists what is close to expiring: items inside 30 days are marked red, inside 90 days amber, and expired stock stands out on its own. That gives you time to return, discount or move stock before it becomes a loss.

Yes. Medicines marked controlled, narcotic, psychotropic or Schedule X go into a register. When one is sold at the counter, Nafaa asks for the patient's name and CNIC and the doctor's name and PMDC number, and writes them on the bill line. The register then lists every such sale with those details, ready to check at any time.

Yes. You set up stations such as grill, tandoor, karahi, Chinese or bar and give each one whole menu categories. Every dish then prints its KOT at its own station, on a printer or a kitchen screen. Categories not given to a station go to the first station, so no order is lost.

Yes. A bill can be paid by cash, card or wallet, split across more than one method, paid in part now and the rest later, or put fully on the customer's khata. Whatever is left unpaid shows as udhaar against that customer, so nothing is lost between shifts.

Yes. You set each stylist's commission, and every service billed at the salon counter is credited to the stylist who did it. The commission adds up on its own, and the payout screen shows what each stylist is owed, so nobody works it out by hand at month end.

Yes. Salons can sell memberships, prepaid packages and gift vouchers. They are recorded against the customer and used at the salon counter, so the person at the counter can see what a regular customer has bought before billing the visit.