What is Sales Return?
A sales return is goods coming back from a customer after a sale, with the stock put back and the money refunded, adjusted in khata or exchanged.
Updated
Meaning
English
A sales return is goods coming back from a customer after a sale, with the stock put back and the money refunded, adjusted in khata or exchanged.
Roman Urdu
Sales return matlab sale ke baad gahak ka saman wapas karna; stock wapas aata hai aur paise lautaye jate hain, khata me adjust hote hain ya exchange hota hai.
Also called return, customer return, wapsi, exchange.
Example
A customer returns a shirt bought two days ago because of a stitching fault. The shop finds the bill by its number, takes the shirt back into stock and gives an exchange for another size.
How it works
Returns are where counters lose the most money without noticing. Common problems: a refund given without the original bill, a return at today's higher price instead of the price paid, or a damaged item put back on the shelf as sellable. A clear return policy printed on the receipt, and returns made only against a bill, solve most of these.
The money side matters as much as the stock. If the original sale was on khata, the return should reduce the customer's balance, not give cash. If it was paid by Easypaisa, refunding cash from the galla makes the drawer short.
In Nafaa
In Nafaa a return starts from the bill, typed or scanned, so prices come from the original sale. The returns page shows what went back on the shelf, how the money was returned and who approved it, and the drawer only counts cash actually handed back.
Related terms
- Refund
A refund is money paid back to a customer for a returned item or a cancelled order.
- Credit Note
A credit note is a document a seller issues to reduce what a buyer owes, usually because goods were returned or an invoice was overcharged.
- Void (Bill Void)
To void a bill is to cancel a completed sale so it no longer counts, while keeping a record that it existed and who cancelled it.
- Receipt
A receipt is the slip given to a customer as proof of payment, listing what was bought, the prices, any discount, the total and how it was paid.