Updated
ProductLoyalty
Give regulars a reason to come back
Customers earn points on every bill and spend them on the next one. Discount codes and deals run at the counter without extra work, and the loyalty page shows what the programme costs you and what it brings back.
- Points
- Discount codes
- Member levels
- 7 din Free Trial
- Keeps billing offline
- Help on WhatsApp
- English and Roman Urdu
- Phone, tablet or computer
Short answer
Nafaa Loyalty turns first-time buyers into regular customers: points on every purchase that come off a later bill, member levels that show who your best buyers are, discount codes with limits you set, combos and deals, and birthday and thank-you messages on WhatsApp, all recorded on the customer's profile and applied at the counter.
Roman Urdu mein
Har khareed par points jo agle bill par kaam aate hain, discount code, deals, aur achhe customers ki pehchaan, sab counter par khud lagta hai.
Key facts
- Points
- Earned on purchases at your rate, used as a discount on a later bill
- Your rules
- Points per rupee, rupee value of a point, minimum to redeem, maximum share of a bill, expiry
- Levels
- Starter to Diamond, by points, to spot your best customers
- Discount codes
- Dates, branches and a limit per customer; shared on WhatsApp
- Results
- Points given and used, their rupee value, by day and branch
Features
Loyalty that runs at the counter
Points on every bill
Pick the customer at checkout and points are added when the bill is saved.
Redeem at checkout
The discount dialog shows the customer's points and their rupee value; the cashier uses some or all, within your limits.
Member levels
Starter, Bronze, Silver, Gold, Platinum and Diamond by points, so you can filter and message your best buyers.
Discount codes
Codes with start and end dates, chosen branches and a limit per customer. Used codes are switched off, not deleted.
Combos and deals
Bundle items into a deal at a special price; stock of each item goes down when it sells.
Points expiry
Set how long points last and preview how many expire before you run it.
Bring customers back
Inside the app
Rewards without extra steps
The cashier picks the customer, or types their mobile number in the search box. Points and discount codes sit in the same discount dialog, so using them takes one step and the bill total updates at once.
- Pick the customer to earn points
- Points and discount codes
- Or type their mobile number
How it works
Launch a loyalty programme in a day
- 1
Set the earning rule
How many points each rupee earns, and what one point is worth when it is spent.
- 2
Set the limits
The minimum points before they can be used, the largest share of a bill they can cover, and when they expire.
- 3
Tell customers
Ask for their mobile number at the counter; they start earning on that bill.
- 4
Watch them return
See points given and used, the rupee value still outstanding, and who your top members are.
Every way to give a customer something back
Points or discount codes?
| Feature | Loyalty points | Discount codes |
|---|---|---|
| Who gets it | Every customer who gives their number | Whoever you send the code to |
| When it pays out | On a later visit | On the bill where the code is used |
| What it costs you | The rupee value of points used, shown live | The discount given, shown per code |
| Best for | Regulars: groceries, pharmacy, bakery | Launches, slow days, Eid and sale seasons |
Know what the programme costs
A loyalty programme is a discount you promise in advance, so it should be measured like one. The loyalty page shows the points still outstanding and what they are worth in rupees, points given and used for any period, by day and branch, and every member's history. You can gift or correct points by hand with a note, and message members on WhatsApp.
The customers report adds the bigger picture: new against returning customers, your top buyers, groups by how recently and how often they buy, and monthly cohorts that show how many come back.
Who it is for
Shops where the same people buy every week: grocery and kiryana stores, pharmacies, bakeries and sweet shops, cosmetics and clothing stores with regular buyers, and cafes. Salons can also use the salon pack's memberships alongside points.
Common questions
How much does Nafaa cost?
Paid plans start at Rs 1,500 a month. The pricing page lists every plan with its price and limits, taken straight from our plan settings, so it is always current. You can start with the free trial first, and no credit card is needed to sign up.
Do I need a computer to use Nafaa?
No. Nafaa runs in a web browser, so the phone, tablet or computer you already have will do. A barcode scanner and a receipt printer can be added later but are not required to start. The counter also keeps working without internet and sends the sales to your account when the connection returns.
Industries using it
Cosmetics & Beauty Shop
Nafaa runs cosmetics and beauty shops that sell makeup, skincare, fragrance and haircare: brands and shades, batch expiry, tester records, deals and gift sets, and a loyalty programme for regular customers, with the counter, stock and khata built in. It runs in the browser on a phone, tablet or computer.Salon & Beauty Parlour
Nafaa runs salons and beauty parlours: book appointments on a calendar, keep a service list with prices, pay stylists commission per service, sell memberships, prepaid packages and gift vouchers, keep customer profiles, and bill services and products together at the salon counter.Garments & Boutique
Nafaa runs garment shops and boutiques that sell ready-made and custom-stitched clothes: stock by size and colour, tailoring (silai) orders, alterations, saved customer measurements, items put on hold, qist plans, exchanges, collections and size charts, alongside the counter, khata and reports.Kiryana & Grocery Store
Nafaa is POS and khata software for kiryana and grocery stores in Pakistan. Scan barcodes at the counter, sell by piece, dozen or carton, keep every customer's udhaar in a digital khata with WhatsApp reminders, import products from Excel, and keep billing when the internet drops.Bakery & Sweets
Nafaa runs bakeries and sweet shops: take custom cake orders with an advance, plan the day's baking, keep raw materials with their cost, see each recipe's live cost, track freshness and waste, and manage wedding and event bulk orders, alongside the normal counter, stock and khata.Pharmacy & Medical Store
Nafaa is software for pharmacies and medical stores in Pakistan: search medicines by salt or formula and find substitutes, track batches and expiry, keep prescriptions and doctors, record controlled and narcotic sales in a register with patient and doctor details, and log fridge temperatures for the cold chain.
Related
Loyalty Programs for Shops in Pakistan: Points, Discounts or Stamp Cards
A loyalty programme only pays when the reward is small next to your gross profit and the rules stop it from being given to people who would have bought anyway. For most Pakistani shops a simple points scheme, worth about one percent of the bill and tied to the customer's phone number, beats a flat member discount.Branches, online and loyalty
Run more than one branch from one account, take orders from an online store, reward regular customers with loyalty points, and ask the AI assistant about your business in plain words.
More from Nafaa
POS & Billing
Nafaa POS is the billing counter for any business: scan a barcode or tap a quick key, sell by piece, dozen or carton, take cash, card, JazzCash, Easypaisa or khata in one bill, print or WhatsApp the receipt, and keep billing when the internet drops. It runs on the phone, tablet or computer you already have.WhatsApp Messages
Nafaa talks to customers and suppliers where they already are: receipts on WhatsApp instead of paper, udhaar reminders with the exact balance, thank-you and birthday messages, purchase orders to suppliers, and a WhatsApp chat with online buyers opened straight from their order, all in wording you can edit to sound like your shop.Reports
Nafaa Reports answer the owner's questions in plain numbers: today's sale and profit on the dashboard, profit by product, profit and loss with expenses, the day book, stock value, staff and customer reports, with Excel export and journals for QuickBooks, Xero, Zoho Books or Tally.Inventory
Nafaa Inventory keeps stock right in every unit and every branch: products with cost, price and margin, barcodes and labels, combos, low-stock alerts, damage and adjustments with reasons, stock transfers between branches, and a full movement history. Import from Excel or paste from a spreadsheet, and change many prices at once in the bulk editor.Digital Khata
Nafaa Digital Khata replaces the paper udhaar register: every credit sale lands in the customer's khata from the counter, payments and old balances are recorded, balances are grouped by age, credit limits stop runaway udhaar, and a WhatsApp reminder goes out in one tap.
Turn first-time buyers into regulars
- 7 din Free Trial
- Keeps billing offline
- Help on WhatsApp